Vehicle Fault Questionnaire
Record the exact symptoms while they are fresh. Better information helps Mobile Motive reproduce the fault, choose the first tests and avoid unnecessary parts replacement.
The details that help most
- When the fault occurs: cold, hot, idle, acceleration, braking or cruising
- Whether it is constant, intermittent or becoming more frequent
- Warning lights, messages and whether they remain on
- The type and location of any noise, vibration, smell or smoke
- Recent repairs, flat batteries, jump starts or parts already replaced
- Whether the vehicle is safe to drive and where it is located
From symptom to verified cause
1. Record the symptoms
Complete the questionnaire as accurately as possible, including the conditions that make the fault appear.
2. Inspect and test
The symptom is confirmed where possible, then scan data, electrical tests and physical checks are used to isolate the fault.
3. Approve and verify
You receive the findings and repair recommendation before work proceeds. The result is checked after the approved repair.
Customer diagnostic FAQs
Does the questionnaire replace a vehicle inspection?
No. It records useful symptom information so the technician can plan testing. The vehicle still requires inspection and measurements before a repair is recommended.
What information should I include?
Describe exactly what the vehicle does, when it happens, whether it is hot or cold, any warning lights, noises, recent repairs and whether the fault is repeatable.
Should I keep driving an unsafe vehicle?
No. Stop driving if braking, steering, overheating, smoke, fuel leakage, electrical burning or severe mechanical noise makes the vehicle unsafe. Arrange professional advice or recovery.
Can I complete the questionnaire on my phone?
Yes. The linked questionnaire is designed for mobile use and can be completed before contacting Mobile Motive or before a booked diagnostic visit.
Tell Mobile Motive exactly what the vehicle is doing
The questionnaire opens in a secure separate page and can be completed on a phone, tablet or computer.
Start the vehicle fault questionnaire